At Hakubaku USA, we are 100% committed to customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. We offer returns, refunds, or replacements on a case-by-case basis, depending on the reason for the return.
1. Eligibility for Return, Refund, or Replacement
To be eligible for a return, refund, or replacement, the following conditions must be met:
- Your request must be made within 7 days of receiving your order.
- You must provide the following information in your request:
- Order Number
- Product Name
- Lot Number
- Photos of the Product and Packaging (especially if the reason for the return or complaint is damage to the product or packaging during transit).
2. How to Request a Return, Refund, or Replacement
To begin the process, please contact our customer service team at [email protected] Be sure to include all the necessary details mentioned above. Once we have reviewed your request and verified the information, we will process your return, refund, or replacement accordingly.
3. Processing Your Return, Refund, or Replacement
Once your request is accepted:
- Returns: You will be provided with instructions on how to return the item.
- Refunds: If a refund is approved, it will be processed back to your original payment method.
- Replacements: If you request a replacement, we will ship the new product to you at no extra cost.
4. Damaged or Defective Items
If your product arrives damaged or defective, we apologize for the inconvenience. Please send us clear photos of the damage, including the packaging, as soon as possible so we can assist you in processing a return, refund, or replacement.
5. Non-Returnable Items
Certain products may not be eligible for return, refund, or replacement depending on their nature and perishable nature. Please refer to the specific product details for information on non-returnable items.
Thank you for shopping with us. We value your business and are always here to assist with any questions or concerns you may have about our returns and refund process.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
