Hakubaku USA Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2 business days. Shipments do not occur during weekends or holidays. Order process during weekends or holidays will be process the following business day of operation.
High volume of order activity does occur at various times throughout the year (ie; holidays, sales) and can affect delivery times. Please allow 2 weeks for your shipment to be dispatched during these temporary periods.
You will receive a notification with tracking when your order ships via the email you used at checkout. Please also check your SPAM inbox for communications as some email systems filter messages. We are not responsible for incorrect email addresses, server failures or blocked message filters.
Shipping rates and delivery estimates
Customize the following: Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|FedEx Standard||3-7 business days||Free or $8.90 and up|
|FedEx Two Days||2 business days||NA|
|FedEx Overnight *||1-2 business days||NA|
*Hakubaku USA does not guarantee deliveries to PO boxes, delays due to inclement weather or acts of god.
Shipment to P.O. boxes or APO/FPO addresses
Hakubaku USA does not ship to PO or APO/FPO addresses
Shipment confirmation and order tracking
Upon shipment from our warehouse you will receive an email notification with tracking.
Customs, duties, and taxes
Hakubaku USA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Hakubaku USA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Hakubaku USA does not ship internationally at this time.
We are 100% committed to customer satisfaction. We offer not to return but refunds and/or replacements on a case-by-case basis. Requirements for any refund or replacement are: product name, lot number, order number, and photos of product and packaging and should be submitted on our contact page at: hakubaku-usa.com/contact
For more information, email customer service: https://hakubaku-usa.com/contact/